Frequently Asked Questions

General Questions

If you can’t find the answer to your question here, you may contact us by email at customerservice@enchantails.com. A staff member will reply as quickly as possible.
The Enchantails Slumber Bags measure 26” wide x 83” long.
The Enchantails Slumber Bags were designed for children ages 4+.
The Enchantails Slumber Bags come in 3 different colors: Arctic Blue (Lucienne Bag), Electric Purple (Tasi Bag) and Sun-kissed Orange (Kelani Bag)
Yes. There will be 12 bags in total, representing the 12 realms of Oceana. We anticipate releasing the next three (3) realms by the spring of 2017. Future releases will follow in 6-month intervals until all 12 have been made available.
All of our products have undergone strict quality testing and are guaranteed to arrive to you in top condition. Any items found to be damaged or defective can be returned within 30 days of receipt for evaluation and replacement. Kindly refer to our Return Policy for explicit details.
The Enchantails Slumber Bags are not intended for outdoor use. Sunlight, water and heat may fade, stain and otherwise discolor the materials. The Enchantails Slumber Bag is not water-resistant nor waterproof and is not intended to be used in or around water. Additionally, they do not have an outdoor temperature fill rating, so they are not intended for outdoor camping.
The Enchantails Slumber Bags are primarily made of polyester and nylon; the tail fabric varies depending on the bag purchased. The slumber bags are lead-free, bpa-free, phthalate-free, and conform to U.S. flammability test requirements for sleeping bags as set forth in CPAI-75.
The Enchantails Slumber bag is machine washable with mild detergent in cold water on gentle cycle. They should be line-dried. They may also be spot-cleaned, as needed.
The Enchantails Decorator Pillows measure 16” wide x 12” high and weigh 0.55 lbs.
The case on the Enchantails Decorator Pillow is machine washable with mild detergent in cold water on gentle cycle. Simply unzip the case from the pillow, wash and line-dry. The interior pillow itself may be spot-cleaned.
We recommend you keep your slumber bag stored in a cool, dry indoor location inside the Easy Carry Tote Bag that came with your purchase. Alternatively, you may store it in the original clear vinyl bag you received the slumber bag set.
The Enchantails Slumber Bag fits best into the Easy Carry Tote when it is tri-folded. Start at the head, folding the shell pillow over the heart-shaped top. Then, fold the bag again towards the bottom, but stopping at the tail. Finally, flip the tail back over the folded top section. You can now slide it into the Easy Carry Tote for storage and transportation.
Yes. Each Enchantails Slumber Bag set purchase includes an Easy Carry Tote.
Yes. Each Enchantails Slumber Bag comes with an Easy Carry Tote that matches its realm colors.
The dimensions of the Easy Carry Tote are 27.5” wide x 23” high with 9” handle.
The Easy Carry Tote is machine washable with mild detergent in cold water on gentle cycle. It should be line-dried. It may also be spot-cleaned, as needed.
Yes. Each Enchantails Slumber Bag set purchase includes the Book 1 in the series about the bag’s mermaid and her realm.
Yes. Each Enchantails Slumber Bag set purchase includes coordinating Wall Decals that feature the realm mermaid and her sea buddy.

Orders & Returns

You can buy the bags via our online store.
Yes. We will accept returns within 30 days. Kindly refer to our Return Policy for explicit details.
No, but they can be returned and a new set can be ordered. Kindly refer to our Return Policy for explicit details.
Yes. The Enchantails Story Books are available to purchase separately on our Website. Click HERE to dive into our realms with other mermaid adventures available in our online store.
It can range anywhere from 1-8 weeks for fresh stock to arrive in our online store. Sign up for our mailing list to keep informed about new releases and updates on availability.
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Shipping Questions

Yes. We have a variety of options which will be available to choose from during the purchase process.
Shipments typically arrive within 5-8 business days following your online order.
We charge your credit/debit card at the time of order.
Yes. Please refer to our Return/Refund Policy.
We will send you an email confirmation with tracking number once your order has been shipped.
Currently our shipping rates are for US only. International shipping is cost prohibitive at this time. However, if you remain interested, you may provide your shipping address and contact information via email to orders@enchantails.com and we look into your request and provide a shipping quote for your consideration. In the meantime, we suggest you sign up for our mailing list, and we’ll be sure to let you know when Enchantails becomes available in your area.

Payment Questions

All of our prices are in U.S. dollars. We accept all major credit and debit cards, as well as Paypal for purchase.
Your information is secure and protected. We never retain your credit information. Additionally, we use payment security that encrypts your payment information during checkout. For additional protection information, please refer to our Privacy Policy.

Enchantails Policies

RETURN/REFUND POLICY

Mer-Rules for Returns:

WE WANT ALL MERMAIDS TO LOVE THEIR SLUMBER BAG SETS! If you have purchased your slumber bag set anywhere other than our website, you must contact the retailer from whom you purchased our product, and comply with their return policy.

ENCHANTAILS IS ONLY RESPONSIBLE FOR THE RETURN OF ITEMS PURCHASED ON OUR WEBSITE.

Any mermaid who has purchased a slumber bag set from our website may “swim” back to her realm if the following conditions are met:

1. ALL SLUMBER BAG SETS MUST BE RETURNED IN THE ORIGINAL PACKAGING, WITH ALL SET ITEMS, INCLUDING VINYL BAG AND RETURN FORM, WITHIN 30 DAYS OF RECEIPT OF SHIPMENT. Anything beyond 30 days will not be accepted and will be returned at the sender’s expense. We cannot accept partial returns. All items must be returned as received in the original set. Refunds will be issued to the credit card the order was charged to, less a 10% restocking fee. Enchantails is not responsible for shipping/handling fees. Please click [HERE] to download and fill out the Return Form. RETURN FORM MUST BE INCLUDED IN THE RETURN PACKAGING. We cannot process your request without this form.

2. FOR UNHAPPY MERMAIDS: Unfortunately, for mermaids wishing to belong to other realms or cancel their orders, we cannot exchange slumber bags. We can refund the customer, and the customer can place a new order for a new slumber bag set. The customer is responsible for all shipping/handling fees, plus a 10% restocking fee. All returns must be received in perfect condition, with all set items, including the vinyl bag and Return Form, within 30 days. Returns cannot have missing items, be washed, or be damaged by the customer. We cannot accept partial returns. Click [HERE] to download the return form.

3. FOR SHIPWRECKED (DAMAGED/MISSING) ITEMS: If you have received a damaged or defective slumber bag set, please immediately return the entire set, including all items, vinyl bag and a completed Return Form. Partial returns will not be accepted. Click [HERE] to download the Return Form and include it in your package. Once the Mer-Council has received and examined the damaged set, items with verifiable manufacturer damage will be replaced. Enchantails will send a completely new slumber bag set to the customer, and all shipping/handling fees will be refunded to the customer. Damaged sets must be returned within 30 days of the purchase date.

SHIP RETURNS TO:

Enchantails Distribution -Riverlawn
5918 Lancaster Hwy
Fort Lawn, SC 29714
Attention Traci Cauthen
FOR QUESTIONS ABOUT RETURNS OR DAMAGED/MISSING ITEMS:
Please email the Mer-Council at customerservice@enchantails.com


PRIVACY POLICY

1. CALIFORNIA PRIVACY RIGHTS
This Privacy Policy is governed by the laws of the State of California. California law requires Over Active Imaginations, Inc. to maintain and conspicuously post a privacy policy on its site and to comply with the policy. Accordingly, our instant Privacy Policy informs you of the information collected, used, and shared via this Website. We value our customers and exercise care in using and sharing the information gathered. By your use of this Website, you agree to be bound by the terms and conditions contained in this Privacy Policy. To the extent you may maintain any claims for liability against us arising from a potential violation of this Privacy Policy or the misuse of your personal information, you agree that your recovery for damages is expressly limited to those provided in California Civil Code Section 1798.84 We do not share with others, or sell or rent to others, any personal information that you provide to us through this Website or through our customer services department, except with your consent or as described in this Privacy Policy. Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Website and, where applicable, through the customer services department in connection with this Website, and do not necessarily reflect our practices with respect to information gathered through other websites that we operate or through other off-line means.

2. WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?
When you visit our Website, make an in-store purchase, or place an order online or by phone with our customer services department, we collect and store personal information about you that you provide, such as your name, billing address, shipping address, email address, telephone number, credit card number, debit card number, or bank account number and their respective expiration dates, and payment histories. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers, surveys and new features of the Website, unless you have opted not to receive promotional communications in connection with this Website. Instructions on how to opt out are noted below. You always have the choice not to receive marketing information mailings or calls; you just need to let us know. In addition, when you interact with this Website, we collect and store other information you provide automatically, including your IP address, browser information and reference site domain name, customer traffic patterns and site usage. This information is collected every time you visit this Website and is used to analyze and improve this Website and to provide our customers with a fulfilling shopping experience. Furthermore, we collect files stored on your computer’s hard drive by your browser known as “cookies”; however, we do not store personally identifiable information in the cookie. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited, monitor and maintain information about your use of the site, and track the identity of the website you visited immediately prior to visiting this Website. Other than this, we do not track information about your use of other websites. Cookies help us to identify account holders and to optimize their shopping experience; they also allow us to hold selections in a shopping cart when a user leaves this Website without checking out. Keep in mind, that you may disable cookies even though most browsers accept cookies automatically. If you leave cookies turned on, we can offer you a better shopping experience on this Website. If you turn cookies off, we will not be able to recognize you as a registered user, which allows you to access your account information. Also, we may collect and store information about you that we receive from other publicly available sources to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you. We use the combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this Privacy Policy. If you would like to request further information about what we collect, please feel free to call or write us. In accordance with California law, we will respond in writing to your request within thirty (30) days.

3. HOW DO I OPT OUT?
You may opt out of our information sharing or from receiving promotional materials from us or from being on our mailing lists by contacting us in any of the following ways:

1. Email us at customerservice@enchantails.com or
2. Write us at:

Over Active Imaginations, Inc.
#450
27943 Seco Canyon Blvd.
Santa Clarita, CA 91350

The ability to opt-out of information sharing or from receiving promotional materials is your preference, and you may do so at no cost to you. In addition to calling us, emailing us, or writing us, you will have an opportunity to “unsubscribe” from promotional emails we send you by clicking on the hyperlink contained in the emails. Any request to be removed from a mailing list may take up to ten days to become effective, and even if you are removed from the list, if you order online, we will continue to confirm your order by email and may need to contact you by phone, email, or regular mail if we have questions about your order.

4. IS INFORMATION COLLECTED FROM CHILDREN?
We are concerned about the safety of children when they use the Internet or this Website and do not collect any personal information from anyone whom we know to be under the age of 18. Also, we do not sell or ship any items ordered through this Website directly to anyone whom we know to be under the age of 18. If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian and should not submit any personal information to us.

5. WITH WHOM DO YOU SHARE INFORMATION?
We do not share with others, or sell or rent to others, any personal information that you provide to us through this Website or through our customer services department, except with your consent or as described in this Privacy Policy. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, Website evaluation, data analysis and cooperative data modeling, where applicable, and data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release personal information if we believe in good faith that: i) the law or legal process requires it; ii) we have received a valid administrative request from a law enforcement agency; or iii) such release is necessary to protect the rights, property or safety of Over Active Imaginations, Inc., or any of our respective affiliates, business partners, customers or others. We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Website during a specific time period or purchased a specific product through this Website. This information generally is shared in an aggregated form. We use marketing consultants and third parties to help us maintain and analyze our data and allow us to market more efficiently. They may use cookies or web beacons to collect information about you, in connection with providing you information about products and services that might be of interest to you. You can learn more about this or choose not to have this information used by our trusted third party advertising partners. As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Over Active Imaginations, Inc. is acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, Over Active Imaginations, Inc., as the case may be, will to the extent commercially reasonable require the acquiring party to follow the practices described in this Privacy Policy.

6. WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. When placing an order through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our customer services department by email at:
customerservice@enchantails.com

7. HOW CAN I ACCESS, CORRECT AND UPDATE PERSONAL INFORMATION?
You can access, correct and update certain personal information that you have provided to us during the checkout process of a future order. Otherwise you can contact our customer services department during normal business hours.

8. WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?
This Website may contain links to websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites. We do not control the privacy policies or practices of these websites. We encourage you to be aware when you leave this Website and to read the privacy policies of each and every website that you visit before providing any personal information. We are not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of visitors to our Website. If you have accessed this Website through a link from any of our advertising or marketing partners, this Website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information that you provide to us through these framed webpages is collected by us, and our use of this information is governed by this Privacy Policy.

9. SWEEPSTAKES
If we run sweepstakes relating to this Website, it will be accompanied by a set of rules. The rules for each sweepstakes will specify how the information gathered from you for entry will be used and disclosed.

10. ONLINE SURVEYS
If we conduct an online survey, you may enter certain information, including your age, zip code, shopping habits, email and/or mailing address.
This information will be treated in accordance with this Privacy Policy.

11. UPDATES TO OUR PRIVACY POLICY
This Privacy Policy is effective as of March 10, 2016. If Over Active Imaginations, Inc. changes its information practices in the future, it will post an updated Privacy Policy on this Website, and post the revision date. All amended terms are effective immediately. You may exercise your choices about how we collect and use your information at any time.

TERMS OF SERVICE

These terms (“Terms of Use”) and conditions are presented by Over Active Imaginations, Inc. (“we”, “us”, “Over Active Imaginations” or “Enchantails”) and govern your use of and purchases made on the Enchantails Website located at www.enchantails.com and are to be interpreted in connection with the Privacy Policy located at www.enchantails.com.
Your use of the Over Active Imaginations Website constitutes your acceptance of, and agreement to follow and be bound by these terms and by the Privacy Policy located at [INSERT WEB ADDRESS]. When you interact with us through this Website, by sending us an email or other electronic communication, we interpret and you agree such communication satisfies any requirement under the law that such communication is a legal writing.

I. INTELLECTUAL PROPERTY
All content included in or made available through the Over Active Imaginations Website, such as text, graphics, logos, images, audio clips, digital downloads, and data compilations is the property of Over Active Imaginations or its content suppliers, and the compilation of all content is the exclusive property of Over Active Imaginations, all of which are protected by United States and international copyright laws as applicable.

The OVER ACTIVE IMAGINATIONS, ENCHANTAILS Logo Designs, and ENCHANTAILS Slumber Bag designs, packaging, mermaid tails, and the like, are trademarks or trade dress of Over Active Imaginations in the U.S. and other countries, whether or not federal registration has been pursued (“Over Active Imaginations’ Trademarks”). Over Active Imaginations’ Trademarks and trade dress may not be used without permission and may not be used in connection with any product or service that is not an Over Active Imaginations-endorsed product or service. Also, Over Active Imaginations is the owner of several pending design patents for its products. Over Active Imaginations’ patent pending designs may not be made, used, sold, or imported, or otherwise commercially exploited by any unauthorized third parties. All other trademarks and patented products, if any, not owned by Over Active Imaginations that appear in any Over Active Imaginations Website are the property of their respective owners.

2. LIMITATION OF LIABILITY
Your use of the Over Active Imaginations Website is solely at your own risk. The Over Active Imaginations Website and all content and information contained therein is offered “as is” and on an “as available” basis, unless otherwise specified in writing. Over Active Imaginations makes no representations or warranties of any kind, express or implied, as to the operation of the Over Active Imaginations Website.
Over Active Imaginations hereby disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, except where prohibited under the law. Over Active Imaginations does not warrant that any information contained on the Over Active Imaginations Website is free of viruses or other harmful elements. Over Active Imaginations will not be liable for any damages of any kind arising from any third party use of the Over Active Imaginations Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Keep in mind that some of the foregoing may not apply depending upon the state in which you reside.

3. DENIAL OF ACCESS
These Terms of Service constitute an agreement that is effective unless and until terminated by Over Active Imaginations. If, in Over Active Imaginations’ sole discretion, you fail to comply with any term or provision of this agreement, Over Active Imaginations may deny you access to the Over Active Imaginations Website. In the event of denial of access by Over Active Imaginations, you are no longer authorized to access the Over Active Imaginations Website or your account; and the restrictions imposed upon you with respect to material copied or downloaded and the disclaimers and limitations of liabilities set forth in these Terms of Service shall continue in force. These Terms of Service constitute the entire agreement between you and Over Active Imaginations relating to the subject matter addressed herein.

4. ELECTRONIC COMMUNICATIONS
When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, unless you otherwise opt-out of such communications by notice to us via email or other Internet-based way to communicate your choice to Over Active Imaginations in accordance with the CAN-SP AM Act. Over Active Imaginations will honor such a request within 10 days of notice. If you have not selected to opt-out, Over Active Imaginations will communicate with you by email or by posting notices on the Over Active Imaginations Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that we may send email to you for the purpose of advising you of changes or additions to the Over Active Imaginations Website, about any of our products or services, or for such other purposes as we deem appropriate.

5. APPLICABLE LAW
By using any Over Active Imaginations Website, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Over Active Imaginations.

6. YOUR ACCOUNT
You may checkout as a Guest and are not required to create an account in order to make a purchase. If you choose to create an account, you are responsible for maintaining the privacy of your account details and password. In addition, Over Active Imaginations reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Your account confers some benefits for you, including the ability to view a snapshot of your recent account activity, track your orders, and update your account information.

7. YOUR POSTINGS ON THE OVER ACTIVE IMAGINATIONS WEBSITE AND OVER ACTIVE IMAGINATIONS SOCIAL MEDIA SITES
In the event Over Active Imaginations allows you to post content on the Over Active Imaginations Website or its social media platforms, including but not limited to Facebook, Twitter, Instagram, or Pinterest sites, that content must be owned or controlled by you or you must otherwise have permission to post it. Over Active Imaginations does not monitor general posts, but has the right to do so, and the right to remove content it reasonably believes violates the rights of third parties or is otherwise inappropriate or inappropriate to Over Active Imaginations’ core values. Posting any content grants to Over Active Imaginations a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media throughout the world. You grant Over Active Imaginations and its sub-licensees the right to use the handle or name you submit in connection with the referenced content, but not the obligation to do so.

8. MERCHANDISE ON THE OVER ACTIVE IMAGINATIONS WEBSITE
The Over Active Imaginations Website is primarily a product sale site. Merchandise availability on our Website may not be currently available. While the Website endeavors to accurately display the colors, styles, images, and appearance of products, the actual colors and the actual appearance of the items may differ, depending upon your computer settings. Over Active Imaginations makes reasonable efforts to accurately describe the products on its site. There is no guarantee that descriptions are complete or error-free. If you believe a product you received was not described or depicted accurately, Over Active Imaginations may accept a return of the item, with acceptance subject to Over Active Imaginations’ sole discretion.

9. RETURNS AND EXCHANGES; SHIPPING
Please review our return policy located at www.enchantails.com for information about returns and exchanges. Please review our shipping prices and policies located at [INSERT WEB ADDRESS].

10. UPDATES TO THE TERMS OF SERVICE
The Terms of Service are effective as of March 10, 2016. Over Active Imaginations reserves the right, at any time, to modify, alter or update the Over Active Imaginations Website, all policies, and these Terms. Any modifications, alterations, or updates will be effective within thirty (30) days after they are initially posted on the Over Active Imaginations Website.