Mer-Rules for Returns:
WE WANT ALL MERMAIDS TO LOVE THEIR SLUMBER BAG SETS! If you have purchased your slumber bag set anywhere other than our website, you must contact the retailer from whom you purchased our product, and comply with their return policy.
ENCHANTAILS IS ONLY RESPONSIBLE FOR THE RETURN OF ITEMS PURCHASED ON OUR WEBSITE.
Any mermaid who has purchased a slumber bag set from our website may “swim” back to her realm if the following conditions are met:
1. ALL SLUMBER BAG SETS MUST BE RETURNED IN THE ORIGINAL PACKAGING, WITH ALL SET ITEMS, INCLUDING VINYL BAG AND RETURN FORM, WITHIN 30 DAYS OF RECEIPT OF SHIPMENT. Anything beyond 30 days will not be accepted and will be returned at the sender’s expense. We cannot accept partial returns. All items must be returned as received in the original set. Refunds will be issued to the credit card the order was charged to, less a 10% restocking fee. Enchantails is not responsible for shipping/handling fees. Please click [HERE] to download and fill out the Return Form. RETURN FORM MUST BE INCLUDED IN THE RETURN PACKAGING. We cannot process your request without this form.
2. FOR UNHAPPY MERMAIDS: Unfortunately, for mermaids wishing to belong to other realms or cancel their orders, we cannot exchange slumber bags. We can refund the customer, and the customer can place a new order for a new slumber bag set. The customer is responsible for all shipping/handling fees, plus a 10% restocking fee. All returns must be received in perfect condition, with all set items, including the vinyl bag and Return Form, within 30 days. Returns cannot have missing items, be washed, or be damaged by the customer. We cannot accept partial returns. Click [HERE] to download the return form.
3. FOR SHIPWRECKED (DAMAGED/MISSING) ITEMS: If you have received a damaged or defective slumber bag set, please immediately return the entire set, including all items, vinyl bag and a completed Return Form. Partial returns will not be accepted. Click [HERE] to download the Return Form and include it in your package. Once the Mer-Council has received and examined the damaged set, items with verifiable manufacturer damage will be replaced. Enchantails will send a completely new slumber bag set to the customer, and all shipping/handling fees will be refunded to the customer. Damaged sets must be returned within 30 days of the purchase date.
SHIP RETURNS TO:
Enchantails Distribution -Riverlawn
5918 Lancaster Hwy
Fort Lawn, SC 29714
Attention Traci Cauthen
FOR QUESTIONS ABOUT RETURNS OR DAMAGED/MISSING ITEMS:
Please email the Mer-Council at firstname.lastname@example.org
1. CALIFORNIA PRIVACY RIGHTS
2. WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?
3. HOW DO I OPT OUT?
You may opt out of our information sharing or from receiving promotional materials from us or from being on our mailing lists by contacting us in any of the following ways:
1. Email us at email@example.com or
2. Write us at:
Over Active Imaginations, Inc.
27943 Seco Canyon Blvd.
Santa Clarita, CA 91350
The ability to opt-out of information sharing or from receiving promotional materials is your preference, and you may do so at no cost to you. In addition to calling us, emailing us, or writing us, you will have an opportunity to “unsubscribe” from promotional emails we send you by clicking on the hyperlink contained in the emails. Any request to be removed from a mailing list may take up to ten days to become effective, and even if you are removed from the list, if you order online, we will continue to confirm your order by email and may need to contact you by phone, email, or regular mail if we have questions about your order.
4. IS INFORMATION COLLECTED FROM CHILDREN?
We are concerned about the safety of children when they use the Internet or this Website and do not collect any personal information from anyone whom we know to be under the age of 18. Also, we do not sell or ship any items ordered through this Website directly to anyone whom we know to be under the age of 18. If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian and should not submit any personal information to us.
5. WITH WHOM DO YOU SHARE INFORMATION?
6. WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. When placing an order through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our customer services department by email at:
7. HOW CAN I ACCESS, CORRECT AND UPDATE PERSONAL INFORMATION?
You can access, correct and update certain personal information that you have provided to us during the checkout process of a future order. Otherwise you can contact our customer services department during normal business hours.
8. WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?
If we run sweepstakes relating to this Website, it will be accompanied by a set of rules. The rules for each sweepstakes will specify how the information gathered from you for entry will be used and disclosed.
10. ONLINE SURVEYS
If we conduct an online survey, you may enter certain information, including your age, zip code, shopping habits, email and/or mailing address.
TERMS OF SERVICE
I. INTELLECTUAL PROPERTY
All content included in or made available through the Over Active Imaginations Website, such as text, graphics, logos, images, audio clips, digital downloads, and data compilations is the property of Over Active Imaginations or its content suppliers, and the compilation of all content is the exclusive property of Over Active Imaginations, all of which are protected by United States and international copyright laws as applicable.
The OVER ACTIVE IMAGINATIONS, ENCHANTAILS Logo Designs, and ENCHANTAILS Slumber Bag designs, packaging, mermaid tails, and the like, are trademarks or trade dress of Over Active Imaginations in the U.S. and other countries, whether or not federal registration has been pursued (“Over Active Imaginations’ Trademarks”). Over Active Imaginations’ Trademarks and trade dress may not be used without permission and may not be used in connection with any product or service that is not an Over Active Imaginations-endorsed product or service. Also, Over Active Imaginations is the owner of several pending design patents for its products. Over Active Imaginations’ patent pending designs may not be made, used, sold, or imported, or otherwise commercially exploited by any unauthorized third parties. All other trademarks and patented products, if any, not owned by Over Active Imaginations that appear in any Over Active Imaginations Website are the property of their respective owners.
2. LIMITATION OF LIABILITY
Your use of the Over Active Imaginations Website is solely at your own risk. The Over Active Imaginations Website and all content and information contained therein is offered “as is” and on an “as available” basis, unless otherwise specified in writing. Over Active Imaginations makes no representations or warranties of any kind, express or implied, as to the operation of the Over Active Imaginations Website.
Over Active Imaginations hereby disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, except where prohibited under the law. Over Active Imaginations does not warrant that any information contained on the Over Active Imaginations Website is free of viruses or other harmful elements. Over Active Imaginations will not be liable for any damages of any kind arising from any third party use of the Over Active Imaginations Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Keep in mind that some of the foregoing may not apply depending upon the state in which you reside.
3. DENIAL OF ACCESS
These Terms of Service constitute an agreement that is effective unless and until terminated by Over Active Imaginations. If, in Over Active Imaginations’ sole discretion, you fail to comply with any term or provision of this agreement, Over Active Imaginations may deny you access to the Over Active Imaginations Website. In the event of denial of access by Over Active Imaginations, you are no longer authorized to access the Over Active Imaginations Website or your account; and the restrictions imposed upon you with respect to material copied or downloaded and the disclaimers and limitations of liabilities set forth in these Terms of Service shall continue in force. These Terms of Service constitute the entire agreement between you and Over Active Imaginations relating to the subject matter addressed herein.
4. ELECTRONIC COMMUNICATIONS
When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, unless you otherwise opt-out of such communications by notice to us via email or other Internet-based way to communicate your choice to Over Active Imaginations in accordance with the CAN-SP AM Act. Over Active Imaginations will honor such a request within 10 days of notice. If you have not selected to opt-out, Over Active Imaginations will communicate with you by email or by posting notices on the Over Active Imaginations Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that we may send email to you for the purpose of advising you of changes or additions to the Over Active Imaginations Website, about any of our products or services, or for such other purposes as we deem appropriate.
5. APPLICABLE LAW
By using any Over Active Imaginations Website, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Over Active Imaginations.
6. YOUR ACCOUNT
You may checkout as a Guest and are not required to create an account in order to make a purchase. If you choose to create an account, you are responsible for maintaining the privacy of your account details and password. In addition, Over Active Imaginations reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Your account confers some benefits for you, including the ability to view a snapshot of your recent account activity, track your orders, and update your account information.
7. YOUR POSTINGS ON THE OVER ACTIVE IMAGINATIONS WEBSITE AND OVER ACTIVE IMAGINATIONS SOCIAL MEDIA SITES
In the event Over Active Imaginations allows you to post content on the Over Active Imaginations Website or its social media platforms, including but not limited to Facebook, Twitter, Instagram, or Pinterest sites, that content must be owned or controlled by you or you must otherwise have permission to post it. Over Active Imaginations does not monitor general posts, but has the right to do so, and the right to remove content it reasonably believes violates the rights of third parties or is otherwise inappropriate or inappropriate to Over Active Imaginations’ core values. Posting any content grants to Over Active Imaginations a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media throughout the world. You grant Over Active Imaginations and its sub-licensees the right to use the handle or name you submit in connection with the referenced content, but not the obligation to do so.
8. MERCHANDISE ON THE OVER ACTIVE IMAGINATIONS WEBSITE
The Over Active Imaginations Website is primarily a product sale site. Merchandise availability on our Website may not be currently available. While the Website endeavors to accurately display the colors, styles, images, and appearance of products, the actual colors and the actual appearance of the items may differ, depending upon your computer settings. Over Active Imaginations makes reasonable efforts to accurately describe the products on its site. There is no guarantee that descriptions are complete or error-free. If you believe a product you received was not described or depicted accurately, Over Active Imaginations may accept a return of the item, with acceptance subject to Over Active Imaginations’ sole discretion.
9. RETURNS AND EXCHANGES; SHIPPING
Please review our return policy located at www.enchantails.com for information about returns and exchanges. Please review our shipping prices and policies located at [INSERT WEB ADDRESS].
10. UPDATES TO THE TERMS OF SERVICE
The Terms of Service are effective as of March 10, 2016. Over Active Imaginations reserves the right, at any time, to modify, alter or update the Over Active Imaginations Website, all policies, and these Terms. Any modifications, alterations, or updates will be effective within thirty (30) days after they are initially posted on the Over Active Imaginations Website.