Browse our Enchantails FAQs
GENERAL
What is the best way to contact Enchantails?
f you can’t find the answer to your questions on our FAQ page, please contact us by email at customerservice@enchantails.com. A staff member at Enchantails will reply to you as quickly as possible. In the meantime, you can visit us on Facebook, Twitter, Pinterest, and Instagram.
What are the bags dimensions?
The Enchantails slumber bags measure 26” wide x 83” long and can comfortably fit mermaids 5' 5"tall. Our premium quality mermaid sleeping bags are very durable, lightweight, and machine washable (front load washers recommended)- and they come with a tote bag for easy travel to slumber parties and play dates!
What is the recommended age?
Enchantails slumber bags are designed for children who are at least 4 years old. Our mermaid adventure books are written at a 4th grade to 5th grade reading level and are perfect for sharing family story time together and teaching about the ocean.
What is the best way to store my slumber bag?
We recommend that you store your mermaid slumber bag in a cool, dry, indoor location inside the large tote bag that came with your bundle. Alternatively, you may store it in the original clear vinyl bag in which you received the sleeping bag set.
Can I wash my Enchantails decorator pillow?
You can wash the case on the Enchantails plush pillow, which is machine washable with mild detergent in cold water on gentle cycle. Simply unzip the case from the pillow, toss the case in your washer, and line-dry when clean. The interior pillow itself may be spot-cleaned with water and mild soap. Front Load washers recommended!
How do I put the slumber bag back into its carry bag? Is there a specific way to fold it?
It's easiest to fit the Enchantails slumber bag into the tote when it is folded into thirds. Start at the head, folding the shell pillow over the heart-shaped top. Next, fold the bag again towards the bottom, but stop at the base of the tail. Finally, flip the tail back over the folded top section. Now you can easily slide it into the tote bag for storage and transportation.
Does each slumber bag come with an Enchantails chapter book?
YES!. Each Enchantails sleeping bag set purchase includes the Book 1 in the series about the bag’s Royal Mermaid and her magical realm. Books are 5"x7" paperbacks with colorful covers and approximately 88-100 black and white pages with illustrations.
ORDERS & RETURNS
Can slumber bag sets be exchanged?
Enchantails sleeping bag sets cannot be exchanged, but they can be returned and a new set can be ordered. Kindly refer to our Return Policy for explicit details. Yes. Do you still have questions? Please contact us by email at customerservice@enchantails.com.
Can I order the other Enchantails storybooks, even if I didn't buy the matching slumber bags?
Yes you can! Enchantails adventure storybooks are available to purchase separately on our website. Click HERE to dive into the magical realms of Oceana with additional mermaid adventures available in our online store: Kelani's Secret Island, Tasi and the Danger of the Deep, and Lucienne and the Leopard Boy.
Can slumber bag sets be returned?
Yes. We will accept returns within 30 days of purchase. Kindly refer to our Return Policy for explicit details. Do you have specific questions? Please contact us by email at customerservice@enchantails.com for additional information about Enchantails mermaid sleeping bags and sets.
Can I choose my shipping options?
Yes. We have a variety of shipping options which will be available to choose from during the purchase process, including quicker "rush" options for last-minute gifts. Simply add a sleeping bag set or book(s) to your shopping cart and proceed with the purchase to see your shipping options.
How long does it take for items ordered online to ship?
Enchantails shipments typically arrive within 5-8 business days following your online order. Different shipping options are available during the purchase process, including faster shipping speeds. Questions? Please contact us at
customerservice@enchantails.com for more information.
Your credit or debit card will be charged at the time that you order your Enchantails product(s). Shipments usually will arrive 5-8 business days after the initial purchase was made. Returns are accepted up to 30 days after the initial purchase.
Can I cancel my order?
Yes, you can. Please refer to our Return/Refund Policy for more information about canceling or returning your Enchantails order. Do you still have questions about our purchase policy? Please contact us by email at customerservice@enchantails.com for additional information.
How do I know my order shipped?
We will send you an email confirmation with a shipping tracking number just as soon as your Enchantails order has been shipped - so check your inbox! If you have questions at any time, please feel free to reach out and contact us via email at customerservice@enchantails.com.
What forms of payment do you accept?
Enchantails accepts all major credit and debit cards, as well as PayPal for purchasing our mermaid sleeping bag bundles and storybooks. All of our prices are in U.S. dollars. Your credit or debit card will be charged when you make the purchase.
Is your site secure?
Your information is secure and protected on our website. We never retain your credit information. Additionally, we use payment security that encrypts your payment information during checkout. For additional protection information, please refer to our Privacy Policy.
